Introduction of Taxi-Master — Внедрение Такси-Мастер

A plan questionnaire for transferring service business processes to Taxi-Master software.

Try to answer the following questions in as much detail as possible. From the details and reliability of the answers directly
the speed of implementation by our Taxi-Master specialists in your control room depends.

Please prepare a list of your drivers, cars, crews, customers, fare between
by districts (matrix of travel), telephones, streets and districts (if there is no map), statistics on discount cards or
to clients in the form of an Excel spreadsheet. Otherwise, you will have to manually enter this information in
reference books

The questionnaire related to telephony will be sent to you separately, for this reason, the questions below are related exclusively to
work inside the Taxi-Master program.

Client ID in Master BIT

Your E-mail:

1. Describe in detail the acceptance of the order in your control room (starting with the customer's call and ending with the completion of the order)

2. Describe in detail all the tariffs or the tariff schedule that you will use. If you use time tariffs (at a certain time or day of the week a certain tariff is used), then describe in detail this moment.

The last step

3. Does your service use a customer reward system (discount cards, prize statistics, cumulative points/bonuses system)? If yes, then the bonus system for clients can be selected from the following list (several options can be selected):

To accrue a different number of bonuses depending on the days of the week and time. I.e. on Fridays/Saturdays to accrue fewer bonuses.To accrue a different number of bonuses for urban/suburban/hourly orders. The client went out of town — receives more / less bonuses than for a regular trip.Progressive accrual scale, i.e. the more orders, the higher the percentage that is credited to the bonus account. If you drive a lot, get more bonuses.You can add bonuses for every nth order.You can add bonuses for an order created using SMS, payphone, website or call center in automatic mode. Because there is no dispatcher, you can add an additional bonus to the client for this.You can add bonuses for daily or pre-orders.General/Family bonus. Combine the whole family/company into one client and all bonuses from the trip of each family/company shuttle will be added to a common piggy bank, and any family/company member will be able to spend them.

The first step
The last step

4. Sign the commission (delivery from orders) for drivers

For regular orders

For long-distance orders

For legal entities

For prize orders

The first step

The last step

5. Do you use a reward system for drivers (reduced commission (delivery from orders) depending on the time of day or the number of orders completed by the driver per shift)? If so, describe the scheme in detail.

6. What discounts or margins are used in your service? Do you have discounts on time or for individual customers?

7. What services are used in your service (pizza delivery, luggage, child seat)? Specify the cost of each service.

The first step

The last step

8. Are there penalties for drivers? If so, which ones and for what?

9. Are there incentives for drivers, if so, which ones and for what? Are there priority drivers?

The first step

The last step

10. At what balance on the account the driver can go on the line, and at what — not.

11. Do drivers have shifts as such?
For example: paid, free, mandatory time interval

12. Do you have withdrawals of drivers according to a schedule, for example: "100 rubles every Monday for advertising"? If so, is it for all drivers or only certain ones? And also specify the scheme for debiting funds.

13. Will your drivers be divided into certain groups of crews (for example, Economy, Comfort, Cargo taxi, VIP taxi, foreign cars, domestic)? If so, what is the difference between these groups (tariffs, delivery from the order, debiting funds, etc.)

The first step

The last step

14. Will some groups of crews have a certain priority in receiving the order first over others?

YesNo

15. Can drivers communicate with the control room via TMDriver?

YesNo

16. Can drivers communicate with each other via TMDriver?

YesNo

17. Do you need a Zello Internet walkie-talkie in TMDriver?

YesNo

The first step

The last step

18. What will the driver see when he receives an order (street, house, customer, customer phone number, destination address)?

19. Do you use phone categories
(blacklist, whitelist, VIP list, etc.)?

20. Do you have rules for changing phone categories, for example, if a client has 3 unsuccessful applications in a row, then send him to the blacklist?

21. Can drivers set the state in TMDriver (set the state “At lunch” if they left for lunch)? If so, what will be the states?

The first step

The last step

22. What rights can users have (for example, prohibit dispatchers from seeing settings, allow an accountant to change data in calculations, etc.)

23. Will the order history be used (the order card will display the entire order history from this number, and by clicking on one order from the history, you can automatically insert its data into the current map)

24. Will automatic crew substitution be used to order? If so, will the substitution be carried out in accordance with the order of the queue at the parking lots or will the nearest one be substituted from the map?

The first step

The last step

25. Will you use curb orders? If so, will such orders have change?
Yes, but delivery is not providedYes, delivery will beNo

26. Will the preliminary calculation of the order cost by card be used?
YesNo

27. If you have more information that you would like to tell us, then describe it in detail in this paragraph.

The first step

Last step